Trainee 1st Line IT Support Officer
£27,050.00 - £28,383.00 (Including London Weighting Allowance)
Permanent, Full Time
United Colleges Group is seeking a Trainee 1st Line IT Support Officer to join the IT Services team. The role provides first-line technical support to staff and learners and supports the maintenance and operation of end-user computing and Audio Visual environments across the Group. Training and development will be provided to support progression within IT support.
About the role
The postholder will:
- Provide first-line IT and Audio Visual support to users across the Group
- Log, manage, and update support requests using the Service Desk system
- Assist with the installation, configuration, upgrading, and maintenance of IT equipment and software
- Diagnose and resolve desktop hardware and software faults
- Support Windows 10 and Microsoft Office (2016 or later) environments
- Assist with IT asset management, moves, changes, and equipment disposal
- Escalate issues appropriately and work to agreed service levels
The IT Support Trainee will:
- Hold a relevant RQF Level 3 qualification and be enrolled on, or willing to enrol on, a Level 4 (or above) programme in Computing, Electronics, or a related discipline
- or
- Have at least one year’s practical experience supporting End User Compute and Audio Visual environments
You will also demonstrate: - Practical experience upgrading PCs and resolving desktop hardware and software faults
- Experience installing and configuring desktop application software
- Experience supporting Windows 10 and Microsoft Office (2016+)
- Practical experience using a helpdesk system and remote desktop support tools
- The ability to communicate effectively with staff at all levels, including providing limited technical guidance or training
- The ability to work independently and as part of a team, managing your own workload effectively
- A flexible approach to working practices and working hours
- Willingness to travel between Group sites and, occasionally, supplier premises
- An awareness of equal opportunities and safeguarding responsibilities within an education setting
- Relevant vendor certifications or accreditations are desirable.
In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.
United Colleges Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.