Trainee 1st Line IT Support Officer

£27,050.00 - £28,383.00 (Including London Weighting Allowance)

Permanent, Full Time

United Colleges Group is seeking a Trainee 1st Line IT Support Officer to join the IT Services team. The role provides first-line technical support to staff and learners and supports the maintenance and operation of end-user computing and Audio Visual environments across the Group. Training and development will be provided to support progression within IT support.

About the role

The postholder will:

• Provide first-line IT and Audio Visual support to users across the Group
• Log, manage, and update support requests using the Service Desk system
• Assist with the installation, configuration, upgrading, and maintenance of IT equipment and software
• Diagnose and resolve desktop hardware and software faults
• Support Windows 10 and Microsoft Office (2016 or later) environments
• Assist with IT asset management, moves, changes, and equipment disposal
• Escalate issues appropriately and work to agreed service levels

The IT Support Trainee will:

• Hold a relevant RQF Level 3 qualification and be enrolled on, or willing to enrol on, a Level 4 (or above) programme in Computing, Electronics, or a related discipline
• or
• Have at least one year’s practical experience supporting End User Compute and Audio Visual environments
  You will also demonstrate:
• Practical experience upgrading PCs and resolving desktop hardware and software faults
• Experience installing and configuring desktop application software
• Experience supporting Windows 10 and Microsoft Office (2016+)
• Practical experience using a helpdesk system and remote desktop support tools
• The ability to communicate effectively with staff at all levels, including providing limited technical guidance or training
• The ability to work independently and as part of a team, managing your own workload effectively
• A flexible approach to working practices and working hours
• Willingness to travel between Group sites and, occasionally, supplier premises
• An awareness of equal opportunities and safeguarding responsibilities within an education setting
• Relevant vendor certifications or accreditations are desirable.

In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.